Experienced Designer Transforming Visions into Stunning Realities

I’m Tim Reed, a Marketing and Communications Professional With 15+ Years of Experience with a Diverse Background

Results-oriented digital marketing and communications professional with extensive experience in advising companies on multi-channel marketing management, strategy, and platform selection.

Download Resume

Email

tim@timereed.com

Phone

(207) 315-1366

Education

Bachelor of Arts

2015

University of Maine

Liberal Arts

with a Computer Science minor

Experience

Support Specialist

March 2024 – Present

Set up/configured Zendesk team instances to streamline customer service operations and improve workflow efficiency.

Triaged customer service requests, ensuring timely resolution and maintaining a high standard of client satisfaction.

Co-developed an AI-powered customer service agent to enhance response automation and scalability.

Co-developed an AI research process to support innovation, data-driven decision-making, and continuous service improvement.

Trained agency staff to ensure smooth adoption and operational effectiveness.

Co-designed and developed a comprehensive website refresh, improving usability, accessibility, and alignment with brand standards.

Coordinated Learning Management System (LMS) training user setup, delivering structured onboarding and resource access for staff and vendors.

Participated as a contributor on the Youth Homelessness Demonstration Program (YHDP) team, supporting cross-sector collaboration.

Marketing Director

October 2021 – September 2022

Led integrated marketing campaigns that significantly increased brand awareness and client engagement for comprehensive building documentation services.

Developed and executed digital marketing strategies that improved online visibility and contributed to client acquisition for laser scanning and BIM service lines.

Wrote and produced a multi‑year social media content strategy and publishing schedule, driving audience growth and community engagement through targeted storytelling and interaction.

Partnered with sales and engineering teams to develop compelling marketing collateral that effectively showcased technical services and supported business development efforts.

Managed and mentored a cross-functional team of four, ensuring alignment of marketing initiatives with organizational goals while fostering professional growth.

Communications Manager

October 2014 – September 2021

Conceptualized, co-wrote, and co-produced a nationally award‑winning electric vehicle PSA campaign.

Co-directed the development and execution of digital marketing initiatives to promote statewide energy efficiency programs.

Oversaw a comprehensive brand and website refresh in 2017, enhancing user experience and brand alignment.

Implemented a Infusionsoft/Keap CRM platform to strengthen customer engagement and managed the successful transition to a VOIP communication system.

Led marketing campaigns for the Home Energy Savings Program across Google Ads, Display Network, YouTube, and Facebook— helping to drive over 543,000 unique website visitors since 2015.

Designed and launched Efficiency Maine’s FY17‑19 Triennial Plan website, as well as a WordPress LearnDash Learning Management System (LMS) to facilitate vendor access.

Co-produced and managed annual high‑profile events, including one featuring keynote speaker Senator Susan Collins.

Collaborated with Governor Janet Mills’ team to co-manage a press event introducing the state’s heat pump initiative.

Oversaw three vendor contracts, managed RFP process, and contributed expertise as a member of the customer service call center advisory team.